PAYMENT POLICY
Last updated on the 28th of August, 2024
Introduction
1. This Payment Policy, alongside the Kikibet Terms of Service, forms a single, legally binding agreement governing your financial interactions on our platform.
2. Developed by kikibet.co.uk (referred to here as the "Company"), this document outlines the rules, procedures, and core principles that apply to all User payments, deposits, and bets handled by Kikibet.
3. To adapt to shifting operational needs, the Company may periodically update or modify these terms without beforehand notifying Users; such revisions are often driven by our evolving agreements with financial partners, payment processors, and service aggregators.
4. Your continued interaction with the Kikibet platform serves as your ongoing acknowledgment and full acceptance of this Policy in its most current version.
Deposit Policy
5. To begin playing on Kikibet (excluding trial or demo versions), Users must first fund their Account with a minimum required deposit.
6. To participate in any game or place a bet, your Account must hold sufficient and fully cleared funds; wagering beyond your available balance is strictly prohibited.
7. Deposits can be made 24/7 via the website using approved electronic methods, including credit or debit cards (Visa, Visa Electron, MasterCard, Maestro) and supported e-wallets. Please note that cash or cheque payments are not accepted under any circumstances.
8. The availability of specific payment channels is subject to change and may vary depending on your local jurisdiction, selected currency, and regional restrictions.
9. All financial transactions must be routed exclusively through recognized Financial Institutions or Payment Solution Providers listed on our platform.
10. The standard minimum fiat deposit is set at 20 £ (or the equivalent amount in other currencies). Deposits falling below this threshold will not be credited to the Account, and the Company reserves the right to adjust this limit at its sole discretion.
11. Maximum deposit ceilings per transaction are determined by the specific payment method used, with precise up-to-date limits published on the website.
12. While we accept various fiat currencies (such as £ ), any deposits made from an account using a different currency will be automatically converted by your bank, e-wallet, or payment gateway prior to being credited.
13. For anti-fraud and security purposes, you may only use personal payment methods. The name registered on your credit/debit card or e-wallet must perfectly match the legal name associated with your Kikibet Account.
14. Depositing funds derived from illegal or unauthorized sources is strictly prohibited. To ensure compliance, the Company reserves the right to investigate the origin of any funds and route subsequent withdrawals through the exact same method used for the initial deposit.
15. Standard deposits are processed and reflected in your balance within a reasonable timeframe following transaction approval, though delays may occur if additional verification or Know Your Customer (KYC) checks are required.
16. The Company reserves the right to initiate supplemental KYC and identity verification procedures at any point during the deposit process.
17. At its own discretion, the Company may occasionally award promotional "Bonuses" to a User’s Account, subject to specific terms, conditions, and amounts defined by management.
Withdrawal Policy
18. Cashout options vary based on your regional market, and all currently available payment methods for unlocking your funds are displayed directly on the Kikibet website.
19. To successfully initiate a payout, Users must complete our standard identity verification (KYC) procedure; the Company also reserves the right to request additional KYC verification at any stage of processing any withdrawal.
20. The standard minimum withdrawal for fiat currency is set at 40 £ (or your currency's equivalent), while the upper limit per transaction is determined by the specific rules of your chosen payment provider.
21. To maintain clear accounting, financial flows cannot be mixed: you cannot withdraw fiat currency if your initial deposit was made via virtual currency, and vice versa. Consequently, all virtual currency payouts must be routed exclusively to the verified crypto-wallet linked to your Account.
22. Standard non-jackpot payouts and cryptocurrency withdrawals are strictly capped at 1,000 £ per day, 4,000 £ per week, and 10,000 £ per month. These figures serve as our benchmark processing limits and do not guarantee automatic processing within a fixed timeframe; however, exceptions and higher limits may be granted to top-tier VIP players at the Company's sole discretion.
23. Every withdrawal request undergoes review and will be approved or declined within two (2) business days. Users retain the right to cancel any pending payout request before it is finalized by our financial team.
24. In compliance with strict global Anti-Money Laundering (AML) standards, Users are required to wager all deposited amounts at least three times (x3 play-through) before those funds become eligible for withdrawal.
25. Users bear full individual responsibility for declaring, reporting, and paying all applicable fees, duties, and taxes levied on their winnings or losses to the appropriate government or tax authorities within their legal jurisdiction.
Refunds and Chargebacks
26. A chargeback represents the forced reversal of a transaction initiated by a financial institution; the Company treats unauthorized chargebacks seriously and reserves the immediate right to freeze or permanently block any User Account upon receiving a chargeback request.
27. Unlike bank-disputed chargebacks, official refunds are handled internally and directly by the Company, without requiring the intervention of external banks or payment processing institutions.
28. All refund requests are reviewed by our financial team, and a final decision to approve or deny the request will be issued within two (2) business days, with the outcome sent to the User via email.
29. To protect the integrity of the platform, refunds are strictly unavailable for any funds or services that have already been instantly consumed or risked during active gameplay.
Account Security & Compliance
30. If the Company mistakenly credits your Account with winnings or funds that do not rightfully belong to you, that amount remains the strict property of the Company. We reserve the full right to automatically deduct the erroneous funds from your balance, freeze or withhold transactions, and offset these amounts against any of your subsequent winnings.
31. Your deposit activity must align logically with your actual gameplay; if the Company detects or suspects any transactional abuse or manipulation, we reserve the right to cancel or void any deposits, withdrawals, or related financial movements.
32. To maintain platform security and regulatory compliance, the Company reserves the absolute right to request updated identity verification and supplemental documentation at any stage throughout the lifespan of a User's Account.
33. The Company operates strictly as a gaming platform, not a financial or banking institution; therefore, Users should not expect, nor will they receive, any interest on funds held in their Account balances.